Orders

What is the process of ordering a jacket?**

Ordering a Jacket

• Go to jacket fittings to try on the leather and vegan jackets OR fill out the online forms. As we do not offer returns or exchanges, please ensure that you are buying the correct size and fitting for yourself.
• You can submit your order at the fitting OR you can submit your order later through the online order form.

After you order your Jacket

• You will be sent an email confirming your size after we have received your order. This email will also include payment options. Please review the size and proceed to pay. If you do not pay for your jacket, then you order will not be processed.

Distribution Period (Picking up a Jacket)

• An email will be sent out with distribution times and locations when the jackets arrive
• Attend one of the specified distribution dates
• Bring your student card and the receipt that you received during the ordering period

I am not currently at Queen's or in Kingston (ex. an alumni, a BISC student or on placement), can I still order a jacket?

Please contact jackets@asus.queensu.ca for further information. Unfortunately, we will be unable to offer you a jacket fitting.

I've missed the Jacket Ordering period, Can I still place an order?

Unfortunately, you will have to order during the next ordering period. If you miss the Fall ordering period, you will have to wait until the Winter ordering period. If you miss the Winter ordering period you will have to wait until the Fall period of the next academic year to order.

Special Orders

If I am an alumni, can I still order a jacket with my year crest?

Yes! Please fill out the Alumni Jackets Ordering Form, and we'll get back to you soon!

Can I order special items such as crests from previous years?

Yes! Contact jackets@asus.queensu.ca for further information.

Financial Aid

Please note this is subject to change as we are transitioning to ordering jackets online in light of the public health landscape surrounding COVID-19.

**If you have any questions or concerns please do not hesitate to contact the Jackets Team at jackets@asus.queensu.ca. **

Can I apply for financial aid?

Yes! ASUS does offer jacket bursaries. The applications are available online and bursaries are granted on a financial needs basis. Please ensure that you first get fitted/submit an online order form before applying for financial aid. For more information, click here.

Refunds and Exchanges

I don't want my jacket anymore, can I get a refund?

We do NOT offer refunds or exchanges. Upon purchasing your jacket, you sign a contract stating that we do not offer refunds or exchanges. Once distribution occurs we are not responsible for your jacket.

I think I bought the wrong size; my jacket doesn't fit me. Can I exchange it for another size?

We do NOT offer refunds or exchanges. Upon purchasing your jacket, you sign a contract stating that we do not offer refunds or exchanges. Once distribution occurs we are not responsible for your jacket.

Bars and Crests

WHERE CAN I PURCHASE JACKET BARS AND CRESTS?

ASUS only offers departmental crests and pass crests. During fitting periods students will have an opportunity to purchase all types of crests. After fitting periods departmental crests may be purchased at the receptionist desk in the ASUS Offices or through the online ASUS store. Major and Minor bars are sold at the Campus bookstore.

DOES MY DEPARTMENT HAVE A CREST?

Most Arts & Science departments do have a crests, however, we are still lacking some, and are working hard to have all departmental crests available.